For Consumer:
1. Return Timeframe
Returns are accepted within 30 days from the delivery date.

2. Return Shipping Costs
Customers are responsible for return shipping fees.

3. Return Conditions and Restrictions

3.1 Requirements for Returnable Items
Items must be returned in their original, unused, and unwashed condition, with all original tags and packaging attached. Any free gifts included in the order must also be returned.

Hygiene-sensitive and Non-returnable Items
For hygiene and safety reasons, the following items are strictly non-returnable and non-exchangeable:

• Swimwear
• Bodysuits
• Lingerie and intimates (including underwear, bras, shapewear)
• Any other items marked as “non-returnable” on the product page

Swimwear, bodysuits, and lingerie must have the hygiene liner fully intact and must show no signs of wear to be eligible for return.

We reserve the right to reject any return that does not meet these conditions.

3.2 Non-Quality Issue Definitions
The following situations are not considered quality defects:
Loose threads, raw edges, thickness or texture differences;
Color variations due to monitor display differences;
Returns caused by personal dissatisfaction with style/color or sizing choices;
Damages resulting from use, washing, improper maintenance, self-modification, or human error.

To submit a return request, please log in to your account first.
For security and accurate processing, kindly follow these steps:
Log in → Go to “My Orders” → Select the order → Submit your return request.

4.2 Gift Return Policy
For partial returns, you may keep the free gift. For full-order returns, the gift must be returned along with the items.

5. Additional Notes
If our emails do not reach your inbox, please check your Spam/Junk folder and mark them as "Not Spam" to guarantee successful future deliveries.
Refer to our size chart when purchasing. Our team provides recommendations only, and sizing-related returns are not considered quality issues.
Ensure that your return package includes only items from SOLACE.
Refunds
What is the refund method?
The refund will be sent to the original form of payment based on the refund method you chose.
If you did not select a refund method, we will proceed according to your choice in the refund record.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.

PayPal: 1-5 business days
Credit/Debit Card: within 15 business days

How can I obtain a refund if my credit or debit card is no longer valid or has expired?
For security reasons, refunds will only be processed to the original card from which the payment was deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
Why is the received amount less than the refund amount?
The bank charges a commission fee.
The exchange rate has changed compared to that of the payment rate.
Refunds are used to deduct installment fees.
The refund is for the actual price paid, not the sale price.
If you receive less than the original amount, you may contact your bank to check the above scenarios.
Note: The original shipping fee and handling fee are non-refundable.